Last Updated: March 3, 2026 These Terms and Conditions (“Terms”) govern your access to and use of the Toheal mobile application and website (collectively, “Toheal” or the “Service”), operated by Seedlr Inc. (“we,” “us,” or “our”). By accessing or using Toheal, you agree to these Terms and to our Privacy Policy. If you do not agree, you must not use the Service.
Toheal is an anonymous, peer-driven emotional support platform designed to help individuals express themselves, share challenges, and receive or offer advice within a safe and moderated space. The platform enables users to: All interactions are moderated using a combination of AI-based systems and human review to protect community safety and emotional well-being.
Toheal is intended for users aged 18 years and older. By using the Service, you represent that you meet this requirement. We are not liable for users who misrepresent their age, and we do not knowingly allow individuals under 17 to use the platform.
Toheal does not collect personal information such as names, email addresses, or phone numbers. User accounts are automatically assigned an anonymous username, which is linked to the user’s device and persists across sessions. This allows returning users to reconnect with previous contributions if reinstalled on the same device. You are responsible for your activity on the platform under this anonymous identity.
Toheal is designed as a dedicated platform for emotional expression and peer-to-peer support. In order to maintain a safe, respectful, and constructive environment, all users are required to adhere to the following acceptable use policies. Violations of these guidelines may result in content removal, temporary suspension, or permanent termination of access to the Service.
Users must post content that reflects genuine, current emotional challenges. Submissions that are vague, off-topic, or intended primarily for entertainment purposes—such as jokes, song lyrics, quotes, or abstract statements—may be removed at our discretion.
Only personal experiences may be shared. Users may not request others to share private stories, nor may they solicit off-platform communication or relationships.
All users must interact respectfully. Any form of harassment, bullying, hate speech, threats, verbal abuse, or offensive language is strictly prohibited.
Sensitive subjects—such as trauma, abuse, addiction, or issues related to sexual relationships—may be discussed on the platform but must be shared with discretion. Users must describe such experiences thoughtfully, using respectful and non-explicit language. Graphic, vulgar, or detailed depictions of sexual activity or violence are strictly prohibited. In all such cases, users are required to use the “Adult Content” toggle to properly label their post, ensuring others can choose to engage with this content knowingly and appropriately.
Content that encourages or depicts self-harm, suicide, violence, or harm to others is not allowed under any circumstance. While users may discuss emotional struggles, such content must not endanger themselves or others.
The platform does not permit political, religious, or sports-related content, as these topics can distract from the platform’s emotional support mission and may incite conflict.
Soliciting or offering money, job opportunities, donations, or any form of commercial service is strictly prohibited.
Toheal is not a platform for dating, networking, or personal connections. Requests to meet, connect privately, or initiate relationships are not allowed.
Users must not share or request personal information, including real names, phone numbers, email addresses, home addresses, geographic locations, or social media profiles—whether in public posts, private messages, or any other part of the platform. Protecting anonymity is essential to user safety and the core purpose of Toheal. Any attempt to share such information is a direct violation of our Community Guidelines and may result in content removal, temporary suspension, or permanent ban from the platform. Seedlr Inc. is not responsible for any consequences that arise from a user voluntarily sharing personal or identifiable information. You are solely responsible for any information you choose to disclose.
The use of Toheal for promotional purposes—including links to products, services, or external platforms—is not permitted.
Seedlr Inc. reserves the right to review, moderate, or remove any content or user account that violates these guidelines. Moderation may be conducted through automated systems and/or authorized human reviewers.
Toheal allows users to engage in 1:1 and group conversations through in-app text and voice messaging. All communication: Moderation includes proactive and reactive review of public and private content to detect harmful behavior, ensure compliance with platform rules, and maintain a supportive atmosphere. Content is never used for third-party advertising or external profiling. Any analysis of content is solely for enhancing user experience, ensuring platform safety, improving content relevance, and delivering personalized features or promotional content within the app.
You remain the owner of the content you post on Toheal. However, when you submit public advice or initiate a public topic, you grant Seedlr Inc. a non-exclusive, royalty-free, perpetual, and worldwide license to store, display, and distribute that content within the platform.
We do not collect personally identifiable information. The data we collect includes: All data collection and usage practices are governed by our Privacy Policy, which is incorporated by reference into these Terms. By using Toheal, you agree to the terms outlined in both this document and the Privacy Policy.
You may request deletion of your account at any time through the app settings. After deletion:
The Toheal platform, including its branding, interface, software, and content structure, is the intellectual property of Seedlr Inc. or its licensors. You may not copy, modify, distribute, or reverse-engineer any aspect of the Service without written permission.
We may add, remove, or change features, or suspend the platform at any time, with or without notice. We are not responsible for loss or damage resulting from downtime or technical errors.
Toheal is not a mental health clinic or counseling service. All advice is provided by users and is not professional in nature. For medical, psychological, or emergency needs, users are advised to contact licensed professionals or emergency services. We are not liable for the accuracy or impact of user-submitted advice.
To the fullest extent allowed by law, Seedlr Inc. is not liable for: The platform is provided “as is” and “as available” without any warranties.
These Terms are governed by the laws of the United States, specifically the laws of the State of Delaware, without regard to conflict of laws principles.
Disputes will first be attempted to be resolved through informal negotiation. If unresolved, disputes will be submitted to binding arbitration or mediation in accordance with applicable U.S. law, unless prohibited by local law.
If you have questions or concerns about these Terms, please contact us at: 📧 hello@toheal.app
Toheal offers optional paid features designed to enhance user experience. These include, but are not limited to:
Paid features may be accessed via: All payments are processed by third-party services. We do not directly store or process your financial information. Data such as your transaction ID, payment amount, and device type may be shared with these processors solely for the purpose of completing the transaction and ensuring platform integrity. Your use of paid features is also subject to the payment provider’s terms and policies.
If a paid private advice post is: …you will automatically receive a refund in the form of in-app wallet credits. These credits can be reused for any other eligible paid feature within the app. No refunds will be issued to your original payment method.
Group session purchases are non-refundable. Refunds will not be granted in cases where: Toheal reserves the right to update its refund and payment policies at any time. Continued use of paid services implies acceptance of the current policy in effect at the time of purchase.
By accessing or using Toheal, you confirm that you have read, understood, and agreed to these Terms and our Privacy Policy. Continued use of the platform constitutes acceptance of all current and future versions.
Toheal reserves the right to update its terms and policies at any time.