FAQ

Upon downloading the mobile app, your account will be automatically created using your device ID. We provide you with a unique secret key for account recovery purposes.

The secret key is a unique identifier generated based on your device ID. It serves as a means to recover your account if you switch devices. Please ensure you safely store this key.

Toheal does not collect any personal data, such as your real name, email, or phone number. We provide you with a random nickname and picture of your choice to maintain anonymity.

You can privately write your daily journal entries or seek anonymous advice from the community and other users.

Private notes are a key feature of Toheal, allowing users to securely write their thoughts and express deep emotions. These notes are fully encrypted, ensuring that only the user can access and view them.

The Toheal community is a space where users can ask questions or seek advice. When posting in the community, your question is publicly displayed, and other Toheal users can provide advice. Rest assured, all interactions are fully anonymous, as we assign you a nickname to protect your real identity.

The advice feature enables users to seek guidance by posting questions in the Toheal community. Other users can privately respond and provide valuable advice. It’s an opportunity to receive diverse perspectives and insights while maintaining complete anonymity

Toheal grants users the freedom to express their thoughts in private notes. However, in the community, we expect users to maintain a respectful environment. Posting or sending advices contains harmful, hateful, or politically-oriented content is strictly prohibited. Any violation of these guidelines may result in account suspension or blocking.